Refund Policy

Not Totally in Love?

We want you to be head over heels for your CNY Custom Apparel.

Please reach out so we can make it right.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

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If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

1. Reach out to our awesome customer service team at cnycustomapparel@gmail.com or 315-313-2885 to start the return or exchange process.

2. We'll hook you up with a return shipping label and instructions.

3. Pack your items back up in the original packaging (if you still have it).

4. Ship it back to us using the label we provide.

5. Please note that returns will need to be sent to the following address: 108 Willowbrook Drive, Auburn, NY 13021

Damaged or Incorrect Items: If you receive a damaged or incorrect item (e.g., wrong size, color, or design), you are eligible for a full refund or an exchange.

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​Unworn and Unused Items: You may return unworn or unused items in their original condition with tags and packaging within 30 days of receiving your order for a refund or exchange.

Personalized or custom-made items can't be returned or exchanged unless they're defective. 

Items marked as "final sale" are also not eligible for returns or exchanges.

Requesting a Return, Refund, or Exchange: You must initiate a request within 30 days of receiving your order.

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Processing Refunds: Once your returned item is received and inspected, your refund will be processed within 7 business days.

The refund will be credited to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

Damaged or Incorrect Items: If you are returning a damaged or incorrect item, we will provide you with a prepaid shipping label.

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Other Reasons for Return: For any other reason for return or exchange, you are responsible for the return shipping costs.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

This policy is subject to change without notice.

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We reserve the right to refuse a refund or exchange if the item does not meet the return criteria.

If you have questions about our returns or refund policies, don't hesitate to contact our super helpful customer service team at 315-313-2885 or cnycustomapparel@gmail.com.

We're always happy to clear things up!